Emotional Intelligence

Course: Emotional Intelligence

Unlike other subjects, what we learn about our emotions does not get outdated.

Training directly influences a better working environment, and encourages greater individual and collective efficiency.

Due to its nature and, although directed to the working environment, what we learn is applied to our daily life. It produces benefits for people which go beyond job performance, creating the conditions needed for a better quality of life, which promotes a spontaneous interest in participation which, in return, favours learning and obtaining positive results.

Participants are not told what they have to do, but they are given elements and principles to get to know themselves better and achieve an emotional balance.

COURSE GOALS

To know our own emotions and their effects, our strengths, weaknesses and possibilities.
To know the psycho-physical mechanism of emotions and their usefulness in our daily lives.
To learn about how the brain, the nervous system and the hormones act when emotions are triggered.
To discover the five (four at present) practical skills of emotional intelligence (EI).
To improve our communication through the principles of EI.
To control and modify our emotions to both increase the psychological well-being and physical health and to harmonise social and affective relationships.
To learn how to motivate and influence others to develop our leadership capacity.
To put psycho-physical techniques into easy practice to facilitate emotional balance and the handling of moods.
To learn about the power of beliefs (our own and those of others).
To learn principles and techniques for changing emotional habits.
Cognitive restructuring techniques.
Develop self-confidence and self-esteem.

CONTENT

Concept of EI
Benefits in different areas of life
The five practical skills of IE
Self-awareness
Self-control
Motivation
Empathy
Social skills

The concept of emotions
The three levels of brain consciousness
Negative and positive moods
Leadership styles
Conflict resolution

Introduction

1
Intro Emotional Intelligence 2018
1 min
2
Intro A: Definition and Benefits of Emotional Intelligence

Emotional intelligence is the ability to feel, understand, control and modify our own moods and those of others.

This term was coined by two psychologists from the University of Yale (Peter Salovey and John Mayer) and spread worldwide by journalist and writer Daniel Goleman.

3
Intro B: The Emotional Brain and Emotional Skills

THE EMOTIONAL BRAIN: The human brain is made up of several different areas that evolved in different times. When a new area grew in the brains of our ancestors. Nature generally did not discard the old ones; instead, it retained them, with the newest sections forming on top of those.

EMOTIONAL SKILLS: Each of the five practical abilities of Emotional Intelligence were then subdivided into different competences by Dr. Daniel Goleman.

INTRAPERSONAL INTELLIGENCE

> Day 1 · Self-awareness

1
Day 1 » Clip of the Day
1 min
2
Day 1.A » Read More

SELF-AWARENESS

In emotional intelligence, the term self-awareness is used to designate the internal processes that happen within an individual of which it is possible to become aware. It is not as simple and straightforward a function as it might seem at first glance, especially regarding our emotions. If I say, for example, that I am angry it might be true, but maybe I am wrong. I may actually be afraid, jealous or both. How can we achieve an accurate awareness of what is happening within us (in the body) and what we are feeling (in the mind)?

> Day 2 · Emotional control / Self-regulation

1
Day 2.1 » Types of Thoughts
29 min
2
Day 2.2 » The 4 Agreements
8 min
3
Day 2.3 » Resilience and Ho’oponopono
8 min
4
Day 2.A » Read More

SELF-REGULATION

The second practical ability of EI is mood control.

By “emotional control” we do not mean to suffocate or to suppress emotions, but to regulate, control or eventually modify moods and feelings (or their immediate manifestation) when they are inconvenient in a given situation.

It is universal wisdom that feelings alter thought: when we are ‘blind with rage’ or ‘madly in love’, language itself suggests that reason and thought, in such situations, do not have the slightest chance to succeed.

INTERPERSONAL INTELLIGENCE

> Day 3 · Empathy

1
Day 3.A » Read More about Empathy

EMPATHY

The fourth of the practical skills of EI is empathy.

Do you acknowledge the feelings of others? Do you understand why others feel that way? This is the ability to ‘feel with others’, to experience the emotions of others as if they were our own.

When we develop empathy, emotions of others resonate in us. We feel what the other person's feelings are, how strong they are and what causes them. This is difficult for some people, but for others, however, it’s so simple that they can read feelings like an open book.

2
Day 3.1 » Interpersonal Intelligence
2 min
3
Day 3.2 » Elements of Communication
2 min
4
Day 3.2.A » Read More

COMMUNICATION

We can define social skills as a set of capabilities that allows the person to properly maintain social interactions, express feelings, thoughts, attitudes, desires, opinions, etc.

5
Day 3.3 » Active Listening Skills
5 min
6
Day 3.3.A » Read More

ACTIVE LISTENING

Listening is a key element for the communication to take place.

There may be many types of interferences in the process that, unwittingly, turn us into bad listeners. For example: distractions, lack of attention to the messages that do not match our ideas, thinking about other things while others talk, hearing only what we want to hear, obsessing over certain aspects of the message, etc.

7
Day 3.4 » Role Play about Communication Styles
4 min
8
Day 3.5 » Introvert vs Extrovert
4 min
9
Day 3.6 » Phases of Hostility
10 min
10
Day 3.6.A » Stages of Hostility

Phases of Hostility

The 6 different phases of hostility described in writing.

> DAY 4 · Social Skills

1
Day 4.1 » Assertiveness
3 min
2
Day 4.2 » How to Say No
3 min
3
Day 4.3 » Assertiveness Techniques
17 min
4
Day 4.A » Read More

SOCIAL SKILLS

The fifth of the practical skills of the EI are social skills.

The importance of skills in human relations or social skills is crucial in all aspects of our life, that is, in our physical and mental health, and in our social and economic development.

A full and successful life is gradually built from a series of daily interactions with other human beings, in which some exchanges are vital and other trivial; however they always have consequences. In fact, the index of professional and personal success will be determined, almost infallibly, by the most or least effective way of handling such interactions.

BOTH INTRAPERSONAL AND INTERPERSONAL

> DAY 5 · MOTIVATION

1
Day 5 » Motivation
59 min
2
Day 5.A » Read More

MOTIVATION

The third intrapersonal skill of the EI is motivation. This skill actually relates to both practical skills: intrapersonal and interpersonal, in the sense that we can talk about the ability to self-motivate (internal motivation) and ability to motivate others (external motivation).

For practical reasons, motivation is considered to be part of the first group (intrapersonal skills along with self-awareness and emotional control), but in terms of accuracy, as it has just been stated, it can be considered in its two different aspects: an internal skill and an external or relational skill.

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Lectures: 25
Level: Intermediate

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